Refund & Cancellation Policy

1. Cancelling

You can cancel a subscription at any time in Billing settings — no e-mails, no phone calls. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then, and you are not charged again.

2. 14-day right of withdrawal

If you are a consumer in the EU, the UK or Ukraine, you may withdraw from a new subscription within 14 days of purchase without giving a reason and receive a full refund. Because Captivo starts delivering immediately, at checkout you consent to immediate performance; if you have already consumed a substantial part of your plan's monthly allowance, the refund may be reduced proportionally to what was used, as the law provides.

3. When something is wrong

If the Service does not work as described — processing repeatedly fails, a paid feature is unavailable — contact support@captivo.app within 30 days. We will fix the problem, credit your quota, or refund the affected period. Dissatisfaction with automatic recognition accuracy on difficult audio is not by itself a defect, but talk to us — we look at every case.

4. How refunds are paid

Purchases are made through Paddle, our Merchant of Record, so refunds are executed by Paddle to your original payment method, normally within 5–10 business days. You can request one via us (support@captivo.app) or directly through paddle.net. Paddle's own buyer terms also apply to the transaction.

5. What is not refunded

• Periods already fully used up (beyond the statutory rights above).
• Charges older than 60 days, except where the law says otherwise.
• Accounts terminated for serious violations of the Terms.

Nothing here limits your statutory rights as a consumer.