Last updated: 2026-08-04 | Version 2.1
Captivo ("the Service") is operated by the individual entrepreneur (ФОП) Dmytro Yefremenko, registered in Ukraine, tax ID (РНОКПП) 3572210852, correspondence address: Oleksandra Polia Ave., Dnipro, 49031, Ukraine. Contact: legal@captivo.app. These Terms are a public offer (публічна оферта); creating an account constitutes acceptance.
Captivo transcribes audio and video into text, generates and lets you edit subtitles, and translates them into other languages. Your video stays in your browser; for transcription we upload only the extracted audio, which is deleted from our storage after processing. Recognition and translation are performed by automated AI models: output can contain errors and you are responsible for reviewing it before relying on it.
You keep every right to the media you upload and to the transcripts and translations generated from it. You grant us only the technical licence needed to process it (store, transmit to our processing providers, display back to you). We never use your content to train models or for advertising.
You must hold the rights to the content you upload. Uploading third-party copyrighted material without permission is prohibited; we operate a DMCA takedown and repeat-infringer policy and will terminate accounts of repeat infringers. Content that is illegal (such as child sexual abuse material, incitement to violence, or malware distribution) is prohibited and may be reported to the authorities.
You also must not use the Service to produce or spread deceptive or manipulative content, including: fabricated or altered recordings presented as authentic footage of real people or events; disinformation or state propaganda, including coordinated influence or propaganda campaigns; and impersonation of a person or organization without clear disclosure. Our automated systems may flag suspected violations; a human reviewer confirms every flag before we act on it. We may suspend or terminate accounts engaged in such activity and may restrict use of the Service from particular jurisdictions, including where required by sanctions law; circumventing such restrictions (for example, via VPN) is itself a violation of these Terms. Enforcement decisions come with a statement of reasons and can be appealed at legal@captivo.app.
Transcription and translation are performed via third-party AI providers (listed in the Privacy Policy). Your use of the Service must also comply with their acceptable-use rules, including Google's Generative AI Prohibited Use Policy. If a provider's safety systems refuse your content, the job fails with an explanation; repeated attempts to push refused content through may lead to suspension.
Each plan includes defined monthly allowances, shown on the pricing page and in your billing settings. Allowances reset monthly and do not roll over. Technical limits (such as the maximum duration of a single file) exist for reliability and are shown in the app. We may apply fair-use safeguards against automated abuse.
Paid subscriptions are sold through our authorized reseller and Merchant of Record, Paddle. Paddle handles checkout, billing, applicable VAT/sales tax, invoices and payment data; the charge on your statement will come from Paddle. Prices shown exclude tax, which Paddle calculates at checkout based on your location. Subscriptions renew automatically until cancelled; you can cancel any time from your billing settings, effective at the end of the paid period. Refunds and the 14-day withdrawal right are described in our Refund Policy.
We aim for high availability, but the Service is provided "as is" and "as available", without an uptime guarantee or service credits. We may change or discontinue features; if we materially reduce what a paid plan includes, we will notify you in advance and you may cancel with a pro-rata refund of the unused period.
To the extent permitted by law, our total liability for claims arising from the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or restricts the statutory rights of consumers.
These Terms are governed by the law of Ukraine. If you are a consumer, you always retain the mandatory consumer protections of your country of residence and the right to bring proceedings before your local courts.
Our point of contact for illegal-content notices (including under the EU Digital Services Act), for both authorities and users, is legal@captivo.app (languages: English, Ukrainian). We review notices, act on well-founded ones, and inform the reporter of the outcome.
You can delete your account at any time in Settings; deletion removes your data as described in the Privacy Policy. We may suspend or terminate accounts that violate these Terms, with notice and a statement of reasons except where the violation is grave or notice is legally impossible.
We may update these Terms. For material changes we will give at least 14 days' notice by e-mail or an in-app notice. Continued use after the effective date constitutes acceptance; if you disagree, cancel before it and, for paid plans, receive a pro-rata refund of the unused period.